How To Make a Complaint

We are dedicated to providing you with a high-quality service and we want to ensure that we maintain this at all times. If you feel that we have not offered, you a first-class service please write and tell us and we will do our best to resolve the problem.

If you have a problem concerning any aspect of your insurance please contact the Lloyd’sProduct Partner, Fifty North Group Ltd.In the event you remain dissatisfied and wish to make a complaint it maybe possible in certain circumstances for you to refer that matter to theComplaints Department at Lloyd’s.In the event that the Complaints Department is unable to resolve your complaint, it may be possible for you to refer it to the Financial Ombudsman Service.

Fifty North Group Ltd Contact Details:

T:+44 (0)20 3488 3882

E: complaints@sailors-direct.com

A: Fifty North Group Ltd,Port Hamble, Southampton,SO31 4NN

Lloyd’s Complaints Department:

Complaints Department Lloyd’s of London

One Lime Street London

EC3M 7HA

T: 020 7327 5693

F: 020 7327 5225

E: Complaints@Lloyds.com

Financial Ombudsman Contact Details:

T: 0800 023 4567

E: complaint.info@financial-ombudsman.org.uk

W: www.financial-ombudsman.org.uk/contact-us